Helping pet caregivers stay connected for better health tracking
Herd is an app designed specifically for pet care management, communication and connection, providing dedicated features tailored to the unique needs of pet-owners and carers.
At a glance
Problem
There is a lack of students signing up to the service due to the confusing sign up process. Subsequently, Tutors want to leave as they don’t have many clients.
Solution
A website re-design with a consistent brand identity and an improved, step-by-step sign-up which is easy to follow.
Jump to Solution →
Problem Discovery
Through heuristic analysis, the problems with the current user flow could be identified.
Visibility of system status
1
Match between system and the real world
3
User control and freedom
1
Consistency and standards
3.5
Error prevention
1
Recognition rather than recall
3
Flexibility and efficiency of use
2
Aesthetic and minimalist design
3.5
Help users recognize, diagnose, and recover from errors
0
Help and documentation
4
Ideation & Divergent Solutions
Four divergent low-fidelity solutions were explored and tested based on the META insights: Daily Tracking, AI Scanning, Pet Family Connect, Pet Wallet.
Concept 1: Daily Health Tracking
Encourage daily health tracking and collect data over a time, to monitor patterns and health concerns.
User Interview Key Insights
Concept 2: AI Health Scanning
Scan your pets skin, body or eyes and use AI to determine the issue and share concerns directly with a vet.
User Interview Key Insights
Concept 3: Pet Family Connect
Connect owners and carers together to share updates and medical concerns on a single platform.
User Interview Key Insights
Concept 4 Pet Wallet
Keep all pet documents in the same digital place which can be easily accessed and shared when needed.
User Interview Key Insights
Moving forward based on Key Findings
Daily Tracking
Pet Family Connect
The social approach is very personal and “cute”.
Allows effective co-ownership communication.
People want regular updates on their pet while they are away.
Mid-fidelity Prototyping & Testing
Prototype Direction A
Concise tracking app to manage your pet's health and view progress over time.
Prototype Direction B
A more social approach to tracking how your pet is doing with a feed and social media-like nature for carers centralized place for pet updates.
Narrowing the Scope
Messaging apps are commonly used to communicate amonst pet parents to keep to co-ordinate their pets life. Sometimes this can be regular updates or health related.
Pain Points
Opportunities
Regular photos help people feel connected when they are away.
Pet health requirements in one place easier to find and keep organized.
Concentrated 'How Might We…?' Statement.
High-Fidelity UI Development
Paying attention the details of the user interface and checking in with users what felt the most intuitive to use directed the development.
Solution
Herd is a collaborative social space for pet parenting. Stay up-to-date and organized with real-time updates on your pet's health and well-being.
Herd Status
Nudge for Updates
Nudge fellow herd members for updates on your pets to keep in the loop of their day while you are away.
In-App Messaging
What could be next for this project?
Develop design flows to accommodate multi-pet accounts.
Enhance health tracking by providing users with data insights over time.
Filtering and search functionalities for archived post data and history.
Features and resources to provide support for pet end-of-life care.
